Return & Refund Policy
What is the Return & Refund Policy of RAHIB CTV PRIVATE LIMTED?
At RAHIB CTV PRIVATE LIMTED, we strive to ensure that our customers receive high-quality products and a smooth shopping experience. However, if you receive a product that is damaged, defective, or incorrect, you may be eligible for a return or refund as per the terms mentioned below.
Eligible Reasons for Return
You may request a return or refund in the following cases:
- Product received is damaged or defective
- Wrong product delivered
- Item missing from the order
Return requests must be raised within 7 days of product delivery.
Return Request Process
To initiate a return request, please contact us with your order details:
- Email: info@SOMA.in
- Mobile: +91 820 753 0103
Please share your Order ID, clear images of the product, and the reason for return. Our support team will verify the request and guide you through the next steps.
Refund Policy
Once the returned product is received and inspected, the refund will be processed within 7–10 business days.
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
Non-Returnable Items
- Products damaged due to misuse or mishandling
- Products returned after the return window
- Customized or perishable items (if applicable)
we will accept return/exchange/replacement and damaged in 7 working days, once we receive the product, we will replace the product with in 5-6 working days,
refunds:-
once refund is approved , we will credit the refund amount with in 5-7 working days
Need Help?
For any queries related to returns or refunds, feel free to contact our customer support team. We are always happy to assist you.
Email: info@SOMA.in
Phone: +91 820 753 0103